Job Description

Job Title: General Manager

Location: Hampton Inn Colchester / Burlington, VT

Reports To: Regional Director of Operations

Position Summary:

The General Manager is responsible for all aspects of operations at the Hampton Inn Colchester / Burlington, including day-to-day staff management, guest satisfaction, financial performance, and ensuring compliance with brand standards. The ideal candidate is a hands-on leader with strong business acumen, a passion for hospitality, and a commitment to creating a positive work environment.

Key Responsibilities:

Operational Leadership

Oversee daily operations of all departments: Front Office, Housekeeping, Maintenance, Sales, and Food & Beverage (if applicable).

Ensure the hotel runs efficiently while delivering exceptional guest service.

Monitor and maintain standards set by the Hilton brand.

Financial Management

Prepare and manage the hotel's budget, forecasting, and financial performance.

Maximize revenue and control expenses to achieve profitability targets.

Oversee payroll, purchasing, and inventory control in coordination with corporate finance.

Team Management

Hire, train, coach, and lead department heads and staff.

Promote a positive and productive work culture aligned with company values.

Conduct regular staff meetings and performance evaluations.

Guest Satisfaction

Ensure outstanding guest service and promptly address any concerns or issues.

Monitor online reviews and guest feedback to continuously improve service quality.

Maintain high standards of cleanliness, safety, and service throughout the property.

Compliance & Safety

Ensure compliance with all local, state, and federal laws and regulations.

Maintain safety protocols and emergency procedures.

Adhere to Hilton brand standards and participate in brand audits and inspections.

Qualifications:

Minimum 3–5 years of experience as a General Manager or Assistant General Manager in a branded hotel.

Proven leadership and team-building skills.

Strong financial acumen and experience managing P&L statements.

Excellent communication, organizational, and interpersonal skills.

Familiarity with Hilton systems (OnQ, GRO, SALT, etc.) is highly preferred.

Ability to work a flexible schedule, including weekends and holidays as needed.

Bachelor's degree in Hospitality Management or related field preferred.

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